Shauna O'Callaghan

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Westin Resort Whistler - faq

Q. What facilities are available at The Westin Resort & Spa?

A. Indoor/outdoor all-season pool and soothing hot tubs; The Aubergine Grille; FireRock Lounge; The Avello Spa & Health Club (an 8,000 sq.ft. spa offering complete, restorative treatments for the body, mind and soul); State-of-the-art health club with personal training, yoga, Pilates and other classes; Children’s Centre offering day care facilities.

The Mountain Club – members of this private club will have year-round exclusive access to the following private facilities within The Westin Resort & Spa for a monthly fee:

1) Members-Only Lounge – All members are allowed access to the Club Lounge from 6:30am to 10:30pm daily. These facilities include a billiards table, fireplace, large screen television, sofas, chairs and tables. Members have access to limited food and beverage services while in the lounge by calling room service.
2) Members-Only Locker Room – Open from 6:30am to 10:30pm. Includes men’s and women’s washrooms, private change rooms, shower facilities and locker areas. Each membership includes the exclusive use of one ventilated and securable locker identified by a personal name plaque. Complimentary grooming products and towel service are provided.
3) Parking Facilities – Members have exclusive use of 50 designated parking stalls within the Hotel Parkade on a first-come, first served basis. These stalls may not be used more than fifteen (15) days in any onemonth or more than 100 days in any calendar year.
4) Recreational Facilities – Members will be allowed free use of the Hotel swimming pool, whirlpools, sauna, steam rooms and showers during the hours of operation set by the Hotel. In addition, members are entitled to a preferred drop-in rate of $10/day at the Avello Health Club, a fully-equipped, state-of-the-art gym.
5) Signing Privileges – All members in good standing have signing privileges at the Avello Spa and Health Club, Hotel front desk, FireRock Lounge, Aubergine Grille and Mountain Club lounge.
6) Whistler Outdoor Activities – Membership grants preferred booking status and a 10% discount coupon. Preferred tee times and shuttle service for Nicklaus North and Big Sky are currently available through the hotel.
7) Spa Services - All members are entitled to a 10% discount off spa services provided by the Avello Spa, excluding promotional specials, and are entitled to preferred booking status.
8) Food/Beverage Discount – All members are entitled to a 10% discount on hotel food and non-alcoholic beverage services. Discounts on alcoholic beverages are not permitted by law in BC.

Q. What features does each suite offer?

A. All suites come fully equipped with furniture, fixtures, fireplace, appliances, cookware, Heavenly beds, and linens. Quality construction and finishing throughout includes polished slab granite countertops, under-mounted stainless-steel sinks and Euromix goose-necked faucets with porcelain-accented handles, custom-designed pine cabinetry with hammered metal hardware and pulls, top-quality appliances in ebony or matching pine paneling, and over-the-counter valence lighting.

Q. How often can I use my resort home?

The owner shall be entitled to use his suite up to 56 nights per calendar year – 28 days in the winter period and 28 days in the summer period.

The hotel will send you a calendar twice a year for you to indicate the dates that you would like to have guaranteed for your personal usage. This is done 6 months prior to a period. Any owner bookings made after these dates will be subject to availability. Your personal use is based on the following criteria:

6 months out - three 7 day blocks. A further 7 days which may be consecutive or may be broken up provided that if a Friday is booked, the Saturday immediately following is also deemed to have been booked, and if a Saturday is booked, the Friday immediately preceding is deemed to have been booked.

30 days out - up to 5 consecutive days may be booked providing the hotel has not yet reached 80% occupancy – in which case the hotel manager has the right to refuse the request.

15 days out - up to 15 consecutive days may be booked providing the hotel has not yet reached 80% occupancy – in which case the hotel manager has the right to refuse the request.

Q. How is the Hotel operated?

A. Although each suite will be individually owned, the management and operation of the Hotel will be carried on by or through the Manager. The income and expenses generated from the operation of the Hotel will be pooled and allocated among the Hotel owners in a Rental Pool in accordance with each owner’s Interest Upon Destruction.

“Income” (Gross Revenue) means all revenue of any kind whatsoever derived directly or indirectly from the Hotel Premises or any portion thereof and the operation of the Hotel, including, without limitation, all of the following:

• All revenue from the use and enjoyment of the Hotel by Hotel Guests, including room charges, mini-bar revenue (if applicable), room service revenue (if applicable), telephone revenue, movie rental revenue and the fees and charges referred to in section 10.2 of the Disclosure Statement.
• All revenue derived from the use of Hotel Parking by Hotel Guests, Owners and persons claiming under Owners, less agreed upon costs paid to the parking lot owner;
• All revenue derived from the management of the Lounge;
• Proceeds received from any business interruption insurance;
• All other revenue from the operation of the Hotel, including revenue from any business or facility operated within the Hotel Premises, vending machine revenue and revenue and fees from licensees, lessees or concessionaires within the Lobby Strata Lot;
• Gains arising from the sale or other disposition of capital assets or unwanted inventory;
• Including only for purposes of calculating the Base Fee and the Lobby, Convention and Restaurant Lease rates, an amount equal to the aggregate of the Usage Incentive factors, for such fiscal period;
• An amount equal to the aggregate of the Owners’ incidental charges including, inter alia, minibar revenues, room service revenues, telephone revenues, and movie rental revenues;

Excluding however, all of the following for purposes of calculating the Base Fee but not for the purpose of calculating Gross Revenue for distribution to Owners;
• Revenue from any portion of the Development which is not included in the Hotel Premises, this to specifically include any revenue from the Employee Housing Lots;
• Applicable excise, sales, goods and services, income, hotel, room, entertainment and use taxes or similar government charges collected directly from Hotel Guests and Owners or as part of the sales price of any goods or services;
• Revenue from expropriation awards or sales or other transfers in lieu of and under the threat of expropriation;
• Proceeds of any insurance other than business interruption insurance;
• Rebates, discounts or credits of a similar nature (other than credit card discounts, which will be included as an item of revenue and considered a Hotel Expense);
• Gratuities paid to Employees;
• Interest or other income earned from time to time on monies deposited in the Hotel Bank Accounts; and
• Any Top Up Amount paid to the Owner by the Manger pursuant to Section 2.5 of the Disclosure Statement.

“Expenses” means all expenses property incurred in accordance with Generally Accepted Hotel Accounting Principles and the terms and conditions set out in this Agreement in connection with the earning of the Gross Revenue and chargeable to the Owners in accordance with the signed Agreement, including, without limitation:

• The Base Fee;
• All Franchise Costs;
• All Manager’s Recoveries;
• Any amount payable to and in respect of the Employees in accordance wit the signed Agreement, including hiring costs and expenses, fringe benefits, withholding amounts and costs of termination;
• Utility costs and charges;
• Any amount payable by Manager pursuant to the Lobby, Restaurant, Convention and Employee Housing Strata Lot Leases;
• The costs of the Operating Supplies and Expendables;
• Expenses in connection with the maintenance and repair of the Strata Lots and the maintenance, repair and replacement of any Furniture, Fixtures and Equipment except costs chargeable to the strata owner;
• Travel agent commissions, credit card commissions and Tourist Association commissions;
• Insurance premiums;
• Save expressly excepted in the signed Agreement, the Owner’s Strata Lot Expenses;
• Capital lease payments in connection with Furniture, Fixtures and Equipment, but excluding the following;
i) the Incentive Fee;
ii) Depreciation and amortization;
iii) Capital Expenditures;
iv) Any taxes personal to the Owner, including income taxes, capital taxes and large corporation taxes and any late payment penalties or interest charges chargeable in connection with the Owner’s Strata Lot Expenses;
v) Any debt service payments payable by the Owner;
• The Sales and Marketing Fee; and
• The Strata fees for all of the Strata Lots with no duplication of the expenses previously listed.

Q. Will I have access to the amenities when I am not staying at The Westin?

A. Yes. Owners will have free year round usage of the Hotel’s public facilities.

Q. Can I visit other Westin hotels and receive any special privileges?

A. Yes. As an owner at The Westin Resort, Whistler, you will receive membership in the Starwood Preferred Guest Program, entitling you to free room upgrades, special reservations and front desk privileges, as well as other benefits, based on points accumulated. Points are based on $$’s spent during a stay.